Frequently Asked Questions

A device enrollment email will be sent to each user. The email contains instructions that will allow them to enroll their device. An example mail is shown below.

• Clicking the link will take the user to the enrollment page containing the agent/profile download and configuration links.

• Click on the enrollment link under 'For Windows Devices'.

The ITSM agent setup file will be downloaded.

• Double click on the file to install the agent.

When installation is complete, the device will be automatically enrolled to ITSM and a confirmation message will be displayed. Once the device is enrolled, the next step is to install CCS onto the endpoint.